Web Help Desk software integrates with LANrev client management solution
Nov 11, 2008 by Mircea Goia MyTestBox News
Web Help Desk, a pioneering web-based help desk software solution, announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite. Imported LANrev asset discovery data and instant access to LANrev client management tools from within Web Help Desk promotes immediate and quantifiable technician efficiencies.
Automated imports of LANrev’s reliable asset discovery data into the Web Help Desk provide support personnel with up-to-date hardware and software details for the computer identified in the service desk ticket. If additional software license management analysis is required or software patches need to be deployed, Web Help Desk provides instant, asset-specific accessibility to the the LANrev Admin application.
Web Help Desk’s integration with LANrev Client Manager makes initiating an LANrev desktop control session a simple mouse click away. From within a Web Help Desk ticket or asset search, support professionals can instantly access all of LANrev’s features and benefits.
About MacsDesign Studio
Founded in 1998, MacsDesign Studio LLC is a global provider of the Web Help Desk software suite, the leading cross-platform service desk management solution for help desk and customer support professionals who seek to simplify and control their increasingly complex service environments. The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.
Tags: customer support, email support, java servlet, lanrev, management software, mysql, open-source, software, tomcat, web help desk
The new WordPress blog software 2.7 Beta 1 is out for testing
Nov 4, 2008 by Mircea Goia MyTestBox News
WordPress blog software evolves steadily and now it reached the version 2.7. This is the first beta 1 release to the public.What it brings new?
According to ther blog it brings a new visual design mainly.
But also it features new additions like:
- the posibility to respond to comments from the admin area,
- automatic upgrade,
- plugin/browser installer,
- drag and drop dashboard,
- navigation expand/colaps,
- comment threading and paging,
- quick inline editing,
- add media without creating post,
- XMLRPC comments API,
- HTTPOnly Cookies,
- upgrades and installs over secure FTP,
- bulk editing of posts
- others
The most popular changes seem to be the new design/layout (looks good indeed), the automatic upgrade (pretty handy feature) and the revised dashboard (according to their poll).
This Beta version works well with Firefox and Safari although it’s not yet finished but the team is working also on making IE and Opera compatible.
The final release was intended to be unleashed into the wild on 10th of November but it seems that is not possible so the team is pushing the date with two weeks.
In the meantime, they’ll release a RC candidate (release candidate) which will be pretty much good for production use.
Go and try out the new WordPress blog software! Dowload WordPress 2.7 Beta 1 here.
Another announcement the company did is the launch of WordPress Showcase, a display of some of the best and brightest WordPress users, who are using it to do a whole lot more than blog.
You can make a suggestion and the team will check that out and put it on Showcase if they think the site deserves it.
We have reviewed WordPress in the past. Take a look at it.
Sphere: Related ContentTags: beta, blog software, review, showcase, version, wordpress
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