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Web Help Desk software is integrated now with Apple Remote Desktop

Sep 17, 2008 by Mircea GoiacloseAuthor: Mircea Goia Name: Mircea Goia
Email: mtb@mytestbox.com
Site: http://www.mytestbox.com
About: Mircea Goia was born in Romania and imigrated to USA in 2005. He lives in Phoenix, AZ and works as web developer. Aside, he works also on several entrepreneurial Web projects. He shows a keen interest in commercial Web development such as social networks, viral marketing, online video. His artistic hobby is filmmaking with special interest in directing.See Authors Posts (76) MyTestBox News

MacsDesign Studio LLC, the developers the Web Help Desk (the leading cross-platform help desk software solution), announced today the integration with Apple Remote Desktop 3, Apple’s award-winning desktop management system for Mac OS X.

The easy access to ARD information and instant remote control connectivity from within the Web Help Desk promises to boost technician productivity and raise the bar on customer satisfaction.

A scheduled or on-demand import of asset discovery data directly from the ARD database to the Web Help Desk provides support professionals with the critical, up-to-date asset information required to efficiently resolve service requests. This new integration makes Apple Remote Desktop 3 asset data available to any web browser through one centralized web application.

Web Help Desk’s integration with Apple Remote Desktop 3 makes initiating an ARD control session a simple mouse click away. Technicians can instantly access all of ARD’s features and benefits from a Web Help Desk ticket or asset view.

Hopefully, they will add even more features in the future making it better. We, here at MyTestBox, will review this help desk software soon.

Tags: apple remote desktop, customer support, email support, java servlet, mysql, open-source, software, tomcat, web help desk

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