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Web Help Desk software integrates with LANrev client management solution

Nov 11, 2008 by Mircea GoiacloseAuthor: Mircea Goia Name: Mircea Goia
Email: mtb@mytestbox.com
Site: http://www.mytestbox.com
About: Mircea Goia was born in Romania and imigrated to USA in 2005. He lives in Phoenix, AZ and works as web developer. Aside, he works also on several entrepreneurial Web projects. He shows a keen interest in commercial Web development such as social networks, viral marketing, online video. His artistic hobby is filmmaking with special interest in directing.See Authors Posts (73) MyTestBox News

Web Help Desk, a pioneering web-based help desk software solution, announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite. Imported LANrev asset discovery data and instant access to LANrev client management tools from within Web Help Desk promotes immediate and quantifiable technician efficiencies.

Automated imports of LANrev’s reliable asset discovery data into the Web Help Desk provide support personnel with up-to-date hardware and software details for the computer identified in the service desk ticket. If additional software license management analysis is required or software patches need to be deployed, Web Help Desk provides instant, asset-specific accessibility to the the LANrev Admin application.

Web Help Desk’s integration with LANrev Client Manager makes initiating an LANrev desktop control session a simple mouse click away. From within a Web Help Desk ticket or asset search, support professionals can instantly access all of LANrev’s features and benefits.

About MacsDesign Studio
Founded in 1998, MacsDesign Studio LLC  is a global provider of the Web Help Desk software suite, the leading cross-platform service desk management solution for help desk and customer support professionals who seek to simplify and control their increasingly complex service environments. The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.

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Tags: customer support, email support, java servlet, lanrev, management software, mysql, open-source, software, tomcat, web help desk

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