MyTestBox.com :: web software reviews, news, tips and tricks

Web Help Desk offers now a free version of its help desk software

Dec 12, 2008 by Mircea GoiacloseAuthor: Mircea Goia Name: Mircea Goia
Email: mtb@mytestbox.com
Site: http://www.mytestbox.com
About: Mircea Goia was born in Romania and imigrated to USA in 2005. He lives in Phoenix, AZ and works as web developer. Aside, he works also on several entrepreneurial Web projects. He shows a keen interest in commercial Web development such as social networks, viral marketing, online video. His artistic hobby is filmmaking with special interest in directing.See Authors Posts (73) MyTestBox News

WebHelpDesk  is known for its Java help desk software. The lite and full version is not free (between $180 and $900).
But now they are offering a free version of their software for small business, K-12 institutions, and small government organizations.
The Free Edition has no trial period or expiration date, is completely free from ads, and includes one full year of help desk software upgrades.
It’s a good move because they know there are some good free help desk software outhere like osTicket  (more software here) and also paid software.
Thus, they try to get more users of their product which in time might become paying customers. In these times you need to do everything to acquire new customers and if that means giving away software so be it.

The FREE version of Web Help Desk is a one technician seat version of the Web Help Desk Lite edition, with an unlimited number of endusers. There are NO functionality restrictions with this free version.

Key benefits of this free help desk software edition include:

* Cross-Platform Technology – Server-side installers are available for Mac OS X, Linux, and Windows Server; while all endusers access the help desk from virtually any internet browser.

* Web Portal – A full customer support web portal for endusers to submit service requests, view ticket updates, and seek self help or view auto-suggested solutions from the knowledge base.

* Email-to-Ticket Conversion – Automatic email-to-ticket conversion ensures that service requests submitted via email do not fall through the cracks and breach SLA.

* Ticket History and Audit Trails – Support staff may add notes (and hidden notes) to each ticket, from the web app or via email. Every update to a ticket is recorded by username and time date stamp.

* Knowledge Base – The mentioned customer service Knowledge Base also allows article visibility to support staff only; building an extensible and searchable internal knowledge base.

* LDAP and Active Directory Integration – Utilize your current LDAP or AD directory for login authentication and to schedule imports of customer data.

* SLA Email Alerts and Reminders – Configure various Service Level Agreements for email alerts and reminders to be sent to support staff.

* Graphical Performance Reports – Run a variety of help desk reports to increase productivity and create new efficiencies. Reports may be run real-time, exported to spreadsheets, or through automated email delivery.

For more details check their website  or download it from here  (well, I have an advice for them: please don’t ask the users of the free software to fill out that form! I know you might need those data for marketing purposes – you are a commercial company after all, but users are not seeing it like that: if it’s free why would I need to register?)

Want more web software reviews, news and tips/tricks?
Then make sure you subscribe to our RSS feed!

Tags: customer support, email support, free version, java servlet, management software, mysql, open-source, software, tomcat, web help desk

(2 votes, average: 4.50 out of 5)

 Loading ...